Accessibility Standard for Customer Service Plan

Providing Services to People with Disabilities

RFP Solutions Inc. is committed to excellence in serving all clients including people with disabilities.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Assistive devices

We will ensure that our staff is trained and familiar with any assistive devices we have on site or that we may acquire for use by clients with disabilities while accessing our services.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises or premises that we provide that are accessible to the public and our clients.

Support persons

A person with a disability who is accompanied by a support person is allowed to have that person accompany them on our premises or premises that we provide.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for clients with disabilities, RFP Solutions Inc. will notify affected clients promptly by email or phone. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training

RFP Solutions Inc. provides training to employees, and others who deal with our clients on our behalf. Training is also provided to people involved in the development of policies, plans, practices and procedures related to the provision of our services.

This training is provided to new staff during their initial orientation.

Training includes:

• An overview of the requirements of the customer service standard.
• A review of RFP Solutions Inc.’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

Staff are also trained when any changes are made to the plan.

Feedback process

Clients who wish to provide feedback on the way RFP Solutions Inc. provides services to people with disabilities can e-mail us at info@rfpsolutions.ca or call 613-728-1335.

All feedback, including complaints, will be handled promptly and clients can expect to hear back within 5 business days.

Notice of availability

RFP Solutions Inc. notifies the public of this policy by posting on our website.

Modifications to this or other policies

Any RFP Solutions Inc. policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Updated July 2022